Shipping policy

We appreciate your patience and understanding, as many of our pieces are prepared and packed with care before shipment.

Thank you for shopping with CELESTIA CRYSTAL. We are committed to delivering your order as smoothly and reliably as possible. Please review the shipping information below before placing your order.

Order Processing Time

Orders are typically processed within 1-3 business days after payment is received. During peak seasons, holidays, or promotional periods, processing times may be slightly longer.

Please note that processing time is separate from shipping time.

Shipping Rates

We ship internationally with simple, transparent rates.
We offer simple and transparent shipping for all orders:
  • All Orders: $5.99 Flat Rate Shipping
  • Minimum Spend: None. The $5.99 flat rate applies to all products with no price restrictions.

Estimated Shipping Time

Estimated delivery times vary depending on your location:

  • USA & Canada: 10-15 business days
  • UK & Europe: 10-18 business days
  • Australia & New Zealand: 12-22 business days
  • Rest of the World: 15-25 business days

Please note that these are estimated shipping times and may be affected by customs clearance, local delivery delays, weather conditions, carrier issues, or high-volume periods.

Shipping Confirmation and Tracking

Once your order has been shipped, you will receive a shipping confirmation email with tracking information, if available. Please allow a few days for tracking updates to appear after the package has been dispatched.

Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country. These charges are the responsibility of the customer. CELESTIA CRYSTAL is not responsible for delays caused by customs procedures.

Incorrect Address Information

Please make sure your shipping address is correct before completing your order. We are not responsible for lost or delayed shipments caused by incorrect or incomplete address information provided at checkout.

Lost, Delayed, or Damaged Packages

If your package is significantly delayed, lost in transit, or arrives damaged, please contact us at contact@celestiacrystal.com. We will do our best to assist you and work with the shipping carrier when needed.

Contact Us

If you have any questions about shipping, please contact us at contact@celestiacrystal.com.